We can help change the order before your order is shipped out. Please contact us via live chat or service@tmiceglobal.com within one working day after you place your order.

You can check your order easily via the online tracking page. Enter your tracking number, and click “TRACK” on the page to track your shipment in detail.

If you do not receive a confirmtion email, please check the spam in your mailbox first. If you do not find it, please contact us via online chat or email.

First, we advise you to check your mailbox, the front door or the neighbors. Sometimes the carrier may also drop off the near packing stations for a pickup. If you cannot find it anywhere, please contact the local carrier and ask for a lost certification. Please contact us via online chat or email. We may arrange a new shipment for you.