Quickstart Cuides
TMICE X Set
W2 Mouse
TKM01A Mouse
Yes, TMICE X modular keyboard is featured with hot-swappable.
Akko Cream Yellow Switches.
Yes, it is compatible with MacOS.
No, both custom keypads must be used together with the main keyboard and cannot function independently.
Yes, W2 is a bluetooth mouse.The mouse only supports Bluetooth 5.0 connections, while the earphone connects via Bluetooth to your computer or smartphone, offering enhanced versatility.
Equipped with a 500mAh battery, enjoy up to 60 hours of continuous usage on a single charge, ideal for travel or business trips.
Choose from 800/1200/1600/2400/3200 DPI levels for precise sensitivity catering to various resolutions and tasks.
It supports Bluetooth 5.0/ wireless 2.4GHz two connection modes, stable and reliable transmission, mobile phones and computers can be used at the same time, compatible with multiple devices.
* Bluetooth 5.0 connection requires Win8 or above.
It supports 800/1200/1600/2400/3200 five kinds of DPI sensitivity adjustment, suitable for different resolutions, to meet various needs.
It has a built-in 500mAh battery that can be used continuously for about 60 hours on a single charge, with no worry about endurance when on travel or business trips.
An order confirmation email will automatically send to the email you filled on the checkout page. Below are the common cases for not receiving the order confirmation email:
Your order status is pending, the payment of the order is not finished.
Your order is automatically canceled. Pending order will be kept for 24 hours, otherwise it’ll be canceled automatically.
The email you filled on the checkout page is not correct. Or you wrong the email address you filled on the checkout page. You can check other emails’ inbox or spam emails.
The order confirmation email is blocked or sent to the spam emails. You can check the spam inbox.
If you can’t find the order number or order confirmation email, please feel free to contact us via email or live chat.
For TMICE order payment, only USD currency is supported. If you're paying via credit card, the default currency will be automatically switched to USD during the transaction.
TMICE accepts order cancellation before the order is shipped out. Please contact us within one working day after you place your order.
Please send an message via online chat with a brief title (such as Cancel My Order#) like below information:
Order ID:
Brief Reason:
Note: Usually, all orders will be handled by the system within 24 hours and the packages will be sent out to our forwarders within 48 working hours. Once there is a tracking number, we’re afraid that we cannot help cancel the order because the package has left our warehouse and been picked up by the carrier.
We can help change the order before your order is shipped out. Please contact us via live chat within one working day after you place your order.
Compared to model A, if model B has:
The same price: We will change the order directly
Higher price: You will need to pay the difference to TMICE PayPal account and only after the payment is made will we change your order.
Lower price: We will change the order directly and refund the difference based on your original order.
Once your order is changed successfully, we will start to process your order shipment within 48 working hours.
We can help change shipping address before your order is shipped out. Please contact us within one working day after you place your order.
TMCIE offers invoice for orders placed on TMICE official website. Please contact us at live chat.
We will choose a suitable carrier for you according to your address and the weight of the parcel. If you have special shipping requirements, please contact us at live chat before shipment. We will try to meet your requirements.
We do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.
Please contact us at live chat as soon as possible via email with a brief title as “Order# is returned back”.
Contact the carrier to make sure whether the parcel is still kept on the local facility, whether they can try a second delivery attempt.
First, we advise you to check your mailbox, the front door or the neighbors. Sometimes the carrier may also drop off the near packing stations for a pickup.
If you cannot find it anywhere, please contact the local carrier and ask for a lost certification. Please contact us at live chat with the certification. We may arrange a new shipment for you.
In general, we will process your order within 1 working day in our system and the packages will be sent out to our forwarders within 2-3 working days. After shipped out, you will receive an email with tracking number and tracking link.
If you didn’t receive the tracking number after 3 working days,
1) Please check your spam folder if there is an email with tracking number
2) The email you filled while placing the order is wrong.
If you cannot find in spam folder or the email address is wrong, please contact us at live chat.
We provide a one-year limited warranty for products purchased from TMICE official website and stores on Amazon, TikTok Shop, Lazada, etc.
If your product is out of warranty, our support team still provides the troubleshooting service.
But it is not available for a new replacement. If you still want to replace the item, there may be a high repair fee which would be equivalent to the product value. So we advise you to purchase a new one which is more favorable.
We don't accept unwanted returns. Please consider carefully before purchasing.
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can get a full refund or replacement.
Beyond 30 days but within a 1-year warranty, a full refund is not available, but replacement is acceptable.
We don't accept unwanted returns. Please consider carefully before purchasing.
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can get a full refund or replacement.
Beyond 30 days but within a 1-year warranty, a full refund is not available, but replacement is acceptable.
For orders eligible for a refund, the money will go back to your payment account.
TMICE X Set
Yes, TMICE X modular keyboard is featured with hot-swappable.
Akko Cream Yellow Switches.
Yes, it is compatible with MacOS.
No, both custom keypads must be used together with the main keyboard and cannot function independently.
Yes, W2 is a bluetooth mouse.The mouse only supports Bluetooth 5.0 connections, while the earphone connects via Bluetooth to your computer or smartphone, offering enhanced versatility.
Equipped with a 500mAh battery, enjoy up to 60 hours of continuous usage on a single charge, ideal for travel or business trips.
Choose from 800/1200/1600/2400/3200 DPI levels for precise sensitivity catering to various resolutions and tasks.
It supports Bluetooth 5.0/ wireless 2.4GHz two connection modes, stable and reliable transmission, mobile phones and computers can be used at the same time, compatible with multiple devices.
* Bluetooth 5.0 connection requires Win8 or above.
It supports 800/1200/1600/2400/3200 five kinds of DPI sensitivity adjustment, suitable for different resolutions, to meet various needs.
It has a built-in 500mAh battery that can be used continuously for about 60 hours on a single charge, with no worry about endurance when on travel or business trips.
W2 Mouse
Yes, TMICE X modular keyboard is featured with hot-swappable.
Akko Cream Yellow Switches.
Yes, it is compatible with MacOS.
No, both custom keypads must be used together with the main keyboard and cannot function independently.
Yes, W2 is a bluetooth mouse.The mouse only supports Bluetooth 5.0 connections, while the earphone connects via Bluetooth to your computer or smartphone, offering enhanced versatility.
Equipped with a 500mAh battery, enjoy up to 60 hours of continuous usage on a single charge, ideal for travel or business trips.
Choose from 800/1200/1600/2400/3200 DPI levels for precise sensitivity catering to various resolutions and tasks.
It supports Bluetooth 5.0/ wireless 2.4GHz two connection modes, stable and reliable transmission, mobile phones and computers can be used at the same time, compatible with multiple devices.
* Bluetooth 5.0 connection requires Win8 or above.
It supports 800/1200/1600/2400/3200 five kinds of DPI sensitivity adjustment, suitable for different resolutions, to meet various needs.
It has a built-in 500mAh battery that can be used continuously for about 60 hours on a single charge, with no worry about endurance when on travel or business trips.
TKM01A Mouse
Yes, TMICE X modular keyboard is featured with hot-swappable.
Akko Cream Yellow Switches.
Yes, it is compatible with MacOS.
No, both custom keypads must be used together with the main keyboard and cannot function independently.
Yes, W2 is a bluetooth mouse.The mouse only supports Bluetooth 5.0 connections, while the earphone connects via Bluetooth to your computer or smartphone, offering enhanced versatility.
Equipped with a 500mAh battery, enjoy up to 60 hours of continuous usage on a single charge, ideal for travel or business trips.
Choose from 800/1200/1600/2400/3200 DPI levels for precise sensitivity catering to various resolutions and tasks.
It supports Bluetooth 5.0/ wireless 2.4GHz two connection modes, stable and reliable transmission, mobile phones and computers can be used at the same time, compatible with multiple devices.
* Bluetooth 5.0 connection requires Win8 or above.
It supports 800/1200/1600/2400/3200 five kinds of DPI sensitivity adjustment, suitable for different resolutions, to meet various needs.
It has a built-in 500mAh battery that can be used continuously for about 60 hours on a single charge, with no worry about endurance when on travel or business trips.
An order confirmation email will automatically send to the email you filled on the checkout page. Below are the common cases for not receiving the order confirmation email:
Your order status is pending, the payment of the order is not finished.
Your order is automatically canceled. Pending order will be kept for 24 hours, otherwise it’ll be canceled automatically.
The email you filled on the checkout page is not correct. Or you wrong the email address you filled on the checkout page. You can check other emails’ inbox or spam emails.
The order confirmation email is blocked or sent to the spam emails. You can check the spam inbox.
If you can’t find the order number or order confirmation email, please feel free to contact us via email or live chat.
For TMICE order payment, only USD currency is supported. If you're paying via credit card, the default currency will be automatically switched to USD during the transaction.
TMICE accepts order cancellation before the order is shipped out. Please contact us within one working day after you place your order.
Please send an message via online chat with a brief title (such as Cancel My Order#) like below information:
Order ID:
Brief Reason:
Note: Usually, all orders will be handled by the system within 24 hours and the packages will be sent out to our forwarders within 48 working hours. Once there is a tracking number, we’re afraid that we cannot help cancel the order because the package has left our warehouse and been picked up by the carrier.
We can help change the order before your order is shipped out. Please contact us via live chat within one working day after you place your order.
Compared to model A, if model B has:
The same price: We will change the order directly
Higher price: You will need to pay the difference to TMICE PayPal account and only after the payment is made will we change your order.
Lower price: We will change the order directly and refund the difference based on your original order.
Once your order is changed successfully, we will start to process your order shipment within 48 working hours.
We can help change shipping address before your order is shipped out. Please contact us within one working day after you place your order.
TMCIE offers invoice for orders placed on TMICE official website. Please contact us at live chat.
We will choose a suitable carrier for you according to your address and the weight of the parcel. If you have special shipping requirements, please contact us at live chat before shipment. We will try to meet your requirements.
We do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.
Please contact us at live chat as soon as possible via email with a brief title as “Order# is returned back”.
Contact the carrier to make sure whether the parcel is still kept on the local facility, whether they can try a second delivery attempt.
First, we advise you to check your mailbox, the front door or the neighbors. Sometimes the carrier may also drop off the near packing stations for a pickup.
If you cannot find it anywhere, please contact the local carrier and ask for a lost certification. Please contact us at live chat with the certification. We may arrange a new shipment for you.
In general, we will process your order within 1 working day in our system and the packages will be sent out to our forwarders within 2-3 working days. After shipped out, you will receive an email with tracking number and tracking link.
If you didn’t receive the tracking number after 3 working days,
1) Please check your spam folder if there is an email with tracking number
2) The email you filled while placing the order is wrong.
If you cannot find in spam folder or the email address is wrong, please contact us at live chat.
We provide a one-year limited warranty for products purchased from TMICE official website and stores on Amazon, TikTok Shop, Lazada, etc.
If your product is out of warranty, our support team still provides the troubleshooting service.
But it is not available for a new replacement. If you still want to replace the item, there may be a high repair fee which would be equivalent to the product value. So we advise you to purchase a new one which is more favorable.
We don't accept unwanted returns. Please consider carefully before purchasing.
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can get a full refund or replacement.
Beyond 30 days but within a 1-year warranty, a full refund is not available, but replacement is acceptable.
We don't accept unwanted returns. Please consider carefully before purchasing.
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can get a full refund or replacement.
Beyond 30 days but within a 1-year warranty, a full refund is not available, but replacement is acceptable.
For orders eligible for a refund, the money will go back to your payment account.
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